PRIVACY POLICY

Your information.
Handled with purpose and care.

This privacy notice explains how personal information may be collected and used when you visit the Wearside Swimming Pools website, contact the business or discuss a swimming pool project.

Who is responsible for your information?

Responsibility for personal information collected through this website rests with the business operating as Wearside Swimming Pools. For questions about your information or this notice, please use the contact details below.

Email: dom.mole.94@gmail.com

Telephone: 07950 932130

Information we may collect

When you contact Wearside Swimming Pools, request a quotation or arrange work, the information you provide may include your name, email address, telephone number, property or project address, pool requirements, photographs, correspondence and details needed to manage the work.

Website hosting and security services may also process technical information such as your IP address, browser and device details, page requests and diagnostic logs. Cookie choices may generate preference or consent records.

Please provide only information relevant to your enquiry. Do not include sensitive personal information unless it has been specifically requested and an appropriate way to share it has been agreed.

How we use your information

Information may be used to respond to enquiries, understand your project, arrange a site visit, prepare a quotation, deliver agreed services, manage customer relationships and keep necessary project and accounting records.

Technical information may be used to operate and protect the website, resolve faults and maintain its functionality. Marketing communications, if offered, must have an appropriate legal basis and a way to opt out.

Our lawful bases

Depending on the purpose, processing may rely on taking steps at your request before a contract, performing an agreed contract, complying with a legal obligation, or legitimate interests in responding to enquiries, administering the business and keeping the website secure.

Where legitimate interests are used, they must be balanced against your interests and rights. Consent is used where required, including for applicable optional cookies or marketing. You may withdraw consent at any time; withdrawal does not affect processing that was lawful before it was withdrawn.

If information is needed to provide a quotation or carry out agreed work, not providing it may prevent the business from responding fully or delivering that service.

Cookies and website technology

Cookies are small files stored on your device. Essential cookies may support security, website functionality and preference management. Optional analytics, advertising or third-party technologies should only be enabled where permitted and, where required, after consent.

Use the website cookie controls, where available, to review your choices. You can also manage cookies through your browser settings, although blocking essential cookies may affect website features. The client must confirm the actual cookie categories and services in use before this draft is finalised.

Sharing your information

Information may be shared where necessary with website hosting and technical-service providers, email or business-system providers, professional advisers, and contractors or suppliers involved in agreed pool work. Information may also be disclosed to public authorities when legally required.

Only information relevant to the purpose should be shared. Providers processing information on behalf of the business must be subject to appropriate data-protection arrangements. The actual providers and any other disclosures require client confirmation.

International transfers

If a service provider processes or accesses personal information outside the United Kingdom, the applicable UK transfer rules must be followed, including an appropriate adequacy decision or safeguards where required.

The locations used by the actual service providers and any transfer safeguards must be confirmed by the client. You can request further information through the contact details above.

How long we keep information

Personal information should be kept only for as long as needed for the purpose for which it was collected. Relevant criteria include whether an enquiry is still active, the duration of the customer or project relationship, warranty and service needs, accounting and legal obligations, and the need to establish or defend legal claims.

Information that is no longer needed should be deleted or anonymised securely. The client must confirm the retention schedule for enquiry, customer, financial and technical records.

Your rights

Under UK data protection law, depending on the circumstances and lawful basis, you may be entitled to access your personal information, correct inaccuracies, request deletion, restrict processing, object to certain processing, or receive eligible information in a portable form.

You may withdraw consent where processing relies on it. You can object to direct marketing at any time. To make a request, email dom.mole.94@gmail.com. Identity verification may be needed before a request can be completed.

Complaints

Please contact Wearside Swimming Pools if you have a concern about how your information is handled. You also have the right to complain to the UK Information Commissioner’s Office: ico.org.uk/make-a-complaint.

Links to other websites

External websites have their own privacy notices and cookie practices. Please review their policies when following a link from this website.

Changes to this notice

This notice may be updated when services, website technology or data-handling arrangements change. The date below identifies the latest version.

Last updated: 14 October 2026.

CLIENT REVIEW DRAFT. The legal identity and address of the website operator, actual service providers, cookie configuration, international transfer arrangements and retention practices remain subject to client confirmation before public release.